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Have you or anyone you know encountered issues when filing for unemployment during the coronavirus crisis? Illinois officials recommend trying these tips.By Will JonesUpdated an hour ago
CHICAGO (WLS) — Many Illinois residents who are out of work have tried to file employment, but some are experiencing problems online.
Several laid off workers trying to file unemployment claims said they’re encountering glitches with the online portal for the Illinois Department of Employment Security.
“We can’t get online and take care of our business,” said Danielle Taylor. “I have kids at home.”
“There are three numbers. One is always busy. One rings once and goes blank and the third is an automated system,” said Jenny, a laid off worker who asked to be identified by her first name.
Gov. JB Pritzker said they are working to fix the issues.
State officials recommend residents avoid filing during peak hours. They suggest trying to submit claims before 10 a.m. or after 3 p.m.
“I think they need to move quicker, find solutions,” said Jenny.
Attorney Jeffrey Jacobson, a former administrative law judge for the employment security agency, is advising people who are having difficulty to write a letter to the state.
“At least we can argue that you started the application,” Jacobson said.
He’s also telling workers who have seen their hours cut due to the pandemic to file for unemployment benefits.
“Anyone out there has got a substantial reduction in hours and wages, file,” Jacobson said. “The state will then calculate what their benefit amount is.”